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What should I do if I received an without Engrave order?
We deeply regret any inconvenience caused Kindly confirm the order number. Also if you want you may return to us to engrave your bottle for free. Our support team is committed to resolving your issue promptly. Regards,. Ray Hassan. Coldie Support Tea
How do I request a replacement for a damaged or defective product?
In the event that you have received a product with a broken or defective component, such as a damaged mouthpiece, please provide your full name, contact number, and detailed address information so we can process a replacement order for you. Once we h
What should I do if my order is delayed and I haven't yet received it?
Hello there,Thank you for reaching us!We apologize for any inconvenience caused by order delays, which can happen for various reasons. If your order is delayed, please reach out to our support team with your order number and tracking details. We will
Can I return a product and how?
Hello. Thank you for reaching out!. To get the return process started, please go to our Return Portal. Please do let us know once you drop the package at the carrier so that we can send a replacement immediately. Thank you once again for choosing COL
How can I be notified about product restocks?
If a product you're interested in is currently out of stock, please keep checking for updates. We are currently implementing a way for customers to sign up for notifications on a restock, so please check back soon!. Thanks for writing to us. I hope i
Can I cancel my subcription or regular orders?
Yes, you can cancel your hydro subscription or any regular order before it has been shipped. If you wish to cancel your subscription or an erroneous order, please get in touch with our support team immediately. Once the cancellation is confirmed, we
What can I do if my Coldest bottle’s flip top is having issues or if the water bottle makes a noise when drinking?
If you experience issues with the flip top, like a loose mouthpiece pulling bubbles or certain noises when drinking, try gently pushing the air valve with your finger or a pen from the top, without detaching it from the cap. This should loosen the ti
Replacement Flip Top Lid
Hello there,. We sincerely apologize for the inconvenience. Kindly provide your order number for verification purposes. Once verified, we will promptly send a replacement with a flip-top lid. If possible, please select a color from our available in-s
Manufecture Defects Items
We apologize for this happening. Please confirm the order number, we'll look into it. We'll also arrange a replacement once verified. Please share your current shipping address as well. Thank you. Regards,. Ray Hassan. Coldie Support Team
Do you offer replacements or refunds if a package is not received?
We're sorry to hear when customers do not receive their package as expected. We ask them to check with their local post office and give it an extra 5 business days, as sometimes tracking information may show an item as 'delivered' when it hasn't yet
When will out-of-stock items be available?
Not all products come back into stock. New products drops arrive every Thursday at 9:45am. Most drops are limited edition, so we recommend if you see something you really like, don't wait.
How can I cancel my order?
You can now cancel orders instantly, by logging in as a customer, go to your profile > your orders, and cancel the order.https://coldest.com/account/loginAs long as the order has not shipped yet, you can instantly cancel. If the item has shipped alr
What do I do if I receive a damaged item?
Sorry you received a damaged item. Can you confirm you order #, and shipping address so I can replace it?
How can I register my product for a warranty?
For registering a product for warranty, customers are advised to submit their order information through the provided link to cover lifetime warranty on manufacturer defects.
What is the status of my order that includes pre-order items?
For orders that include pre-ordered items, the entire order will ship together once the pre-ordered items are available. Customers will be notified via email when their order is shipped.
What happens if I receive the wrong item?
Should a customer receive the wrong item, we ensure to address the issue with our order fulfillment team and arrange for the correct item to be sent. We apologize for any inconvenience caused and value the opportunity to correct the error.
What should I do if I forgot to apply a discount code to my order?
If a customer forgets to apply a discount code, we are unable to adjust the order from our end. However, you can instantly cancel the order in your profile when logged in and then you can then place a new order using the desired discount code.
How long does it take for an order to ship?
Orders typically ship same business day (M-F) if placed by 3pm eastern. Our operation is closed for Christmas, Thanksgiving, other major federal recognized holidays.
Do Coldest products work with accessories like sports bottle handles?
We are thrilled that you are considering Coldest to accompany your active lifestyle! The Paracord handle is indeed compatible with our Wide Mouth Bottles, allowing you to easily carry them wherever your adventure takes you.
How do I fix a chipped or damaged part of my Coldest product?
We understand how disappointing it can be to have a part of your Coldest product damaged. If you're experiencing issues with a part like a tumbler lid, simply reach out to us with your details, and we'll send out a replacement posthaste. Your satisfa
What should I do if I'm having trouble drinking from the bottle with the straw cap?
Experiencing difficulty with your straw cap can be easily addressed. Try giving the air valve—a small round opening above the cap—a gentle push with your finger or a pen, avoiding pushing the valve off the cap. This adjustment is not required before
What are some tips to ensure my Coldest bottle stays cold the longest?
To maximize the cold retention of your Coldest bottle, we recommend filling it all the way to the top with ice, then adding water. Through our own testing, we've documented instances where our bottles kept water extremely cold for periods ranging bet
How can I get a replacement for a defective or underperforming Coldest product?
In any unfortunate event of receiving a Coldest product that isn’t performing to our high standards, rest assured that we are committed to addressing the concern. Should you suspect a vacuum insulation issue due to ice melting swiftly or an external
What materials are used to make Coldest water bottles?
Our Coldest water bottles are crafted with your health and environmental responsibility in mind. They are constructed from triple-walled, 18-8 stainless steel, a kitchen food-grade material that's free from toxins, lead, and BPA and also complies wit
How do I address a rattle within my Coldest water bottle?
If your Coldest bottle has developed an unusual rattle, please inform us. While this is an uncommon occurrence and it's not indicative of the product's function or ability to perform, we understand you may have concerns. Transparency in these rare in
What should I do if I received a Coldest mug that seems to rust?
Our products are intended to last, and rusting is certainly not expected. If you notice any rusting, especially in a short time frame, this could be a sign that the product is not up to our standard. Please initiate the return process through our Ret
Can the straw or cap design affect the drinking experience in Coldest products?
We take pride in the design and engineering of our products, including the straw and cap mechanism. If you're finding the effort to drink through the straw excessive or notice leaks, we have a simple fix. Adjusting the air valve should resolve the is
Can't login
Go to your login page, and click "Forgot Password"https://coldest.com/account/login
No personalization on the App
Currently it is not possible to do personalization on the Coldest App. You will want to use the website, Coldest.com if you want to personalize your order.
CAN THE COLDEST GO IN THE DISHWASHER?
No (technically yes) but we do NOT recommend you put it in the washing machine. Do to some washing machines being extremely hot, we recommend you always hand wash with warm water and soap