All articles
Categories
Articles
What should I do if I received an incomplete order?
If you have received a shipment with missing items, please contact our support team with your order number. We deeply regret any inconvenience caused and will arrange a replacement immediately. Kindly confirm whether the existing address we have on f
How do I request a replacement for a damaged or defective product?
In the event that you have received a product with a broken or defective component, such as a damaged mouthpiece, please provide your full name, contact number, and detailed address information so we can process a replacement order for you. Once we h
What should I do if my order is delayed and I haven't yet received it?
Order delays can sometimes occur due to various reasons. If your order is delayed, please contact our support team with your order number and tracking information. We will work with the carrier to provide you with an updated status and resolve any de
Can I return a product and how?
To return a product, ensure that it is within 30 days from the date of purchase. You can send the product back in secure packaging through a carrier of your choice to our address provided by the support team. Please include the order number on the re
How can I be notified about product restocks?
If a product you're interested in is currently out of stock, you can sign up for restock notifications by visiting our website and clicking on the heart button located below the color selection of the product you like. You’ll be automatically notifie
Can I cancel my subcription or regular orders?
Yes, you can cancel your hydro subscription or any regular order before it has been shipped. If you wish to cancel your subscription or an erroneous order, please get in touch with our support team immediately. Once the cancellation is confirmed, we
What can I do if my Coldest bottle’s flip top is having issues or if the water bottle makes a noise when drinking?
If you experience issues with the flip top, like a loose mouthpiece pulling bubbles or certain noises when drinking, try gently pushing the air valve with your finger or a pen from the top, without detaching it from the cap. This should loosen the ti
How long does the warranty last for Coldest bottles, and what happens if the vacuum insulation fails?
The Coldest bottles are designed to maintain cold temperatures for an extended period, and experiments have shown water staying cold for a substantial timeframe. However, if after filling your bottle to the top with ice and then water, the ice melts