How can I get a replacement for a defective or underperforming Coldest product?Updated a month ago

In any unfortunate event of receiving a Coldest product that isn’t performing to our high standards, rest assured that we are committed to addressing the concern. Should you suspect a vacuum insulation issue due to ice melting swiftly or an external condensation, please provide us with your order details, and we will explore the possibility of a replacement or an exchange to ensure your satisfaction.