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What should I do if I received an incomplete order?
If you have received a shipment with missing items, please contact our support team with your order number. We deeply regret any inconvenience caused and will arrange a replacement immediately. Kindly confirm whether the existing address we have on f
How do I request a replacement for a damaged or defective product?
In the event that you have received a product with a broken or defective component, such as a damaged mouthpiece, please provide your full name, contact number, and detailed address information so we can process a replacement order for you. Once we h
What should I do if my order is delayed and I haven't yet received it?
Order delays can sometimes occur due to various reasons. If your order is delayed, please contact our support team with your order number and tracking information. We will work with the carrier to provide you with an updated status and resolve any de
Can I return a product and how?
To return a product, ensure that it is within 30 days from the date of purchase. You can send the product back in secure packaging through a carrier of your choice to our address provided by the support team. Please include the order number on the re
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