What should I do if I'm having trouble drinking from the bottle with the straw cap?Updated a month ago

Experiencing difficulty with your straw cap can be easily addressed. Try giving the air valve—a small round opening above the cap—a gentle push with your finger or a pen, avoiding pushing the valve off the cap. This adjustment is not required before every use; once done, its effect should persist. Occasionally, cutting the straw's bottom at a slight angle may also help, but this situation is rare and resolved without needing special tools. Should the problem persist, please reach out to us for support.