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What should I do if my order is delayed and I haven't yet received it?Updated 18 days ago

Hello there,

Thank you for reaching us!

We apologize for any inconvenience caused by order delays, which can happen for various reasons. If your order is delayed, please reach out to our support team with your order number and tracking details. We will coordinate with the carrier to update you on the status and resolve any delivery issues. If a product is out of stock, we may offer alternative color options or send a replacement shipment once the item is back in stock. 

Warmest Regards,

Irene 

Coldie Support Team

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