Still Have Questions? Send an email or Live chat to our customer experience team!

Private Policy

Returns

Create Ticket

Shop

COLDEST

COLDEST strives for the ultimate customer service experience. Information for all your FAWs, track your package, find the perfect COLDEST bottle, and much more can be found here.

COLDEST Help Center

Learn more about your favorite Coldest products.

Coldest Products

Information about shipping, delivery and ordering from us.

Shipping

Information about rewards and loyalty program.

Rewards

Information about our team, stores and how to get in touch.

Company

Boost your shopping experience with our new mobile app!

Coldest Mobile App

We deeply regret any inconvenience caused Kindly confirm the order number. Also if you want you may return to us to engrave your bottle for free. Our support team is committed to resolving your issue promptly. Regards,. Ray Hassan. Coldie Support Tea

We deeply regret any inconvenience caused Kindly confirm the order number. Also if you want you may return to us to engrave your bottle for free.&#xA0;Our support team is committed to resolving your issue promptly. Regards,Ray HassanColdie Support Team

What should I do if I received an without Engrave order?

In the event that you have received a product with a broken or defective component, such as a damaged mouthpiece, please provide your full name, contact number, and detailed address information so we can process a replacement order for you. Once we h

In the event that you have received a product with a broken or defective component, such as a damaged mouthpiece, please provide your full name, contact number, and detailed address information so we can process a replacement order for you. Once we have received your information, we&apos;ll send you an acknowledgment email confirming the replacement proceedings.

How do I request a replacement for a damaged or defective product?

Hello there,Thank you for reaching us!We apologize for any inconvenience caused by order delays, which can happen for various reasons. If your order is delayed, please reach out to our support team with your order number and tracking details. We will

Hello there, Thank you for reaching us! We apologize for any inconvenience caused by order delays, which can happen for various reasons. If your order is delayed, please reach out to our support team with your order number and tracking details. We will coordinate with the carrier to update you on the status and resolve any delivery issues. If a product is out of stock, we may offer alternative color options or send a replacement shipment once the item is back in stock.&#xA0; Warmest Regards,Irene&#xA0;Coldie Support Team

What should I do if my order is delayed and I haven't yet received it?

Hello. Thank you for reaching out!. To get the return process started, please go to our Return Portal. Please do let us know once you drop the package at the carrier so that we can send a replacement immediately. Thank you once again for choosing COL

Hello&#xA0;Thank you for reaching out!To get the return process started, please go to our <a href="https://coldest.com/pages/returns" rel="noopener noreferrer" target="_blank">Return Portal</a>. Please do let us know once you drop the package at the carrier so that we can send a replacement immediately.&#xA0;Thank you once again for choosing COLDEST!&#xA0; Best regards,&#xA0;Ray HassanFor The Coldest Support Team.

Can I return a product and how?

If a product you're interested in is currently out of stock, please keep checking for updates. We are currently implementing a way for customers to sign up for notifications on a restock, so please check back soon!. Thanks for writing to us. I hope i

If a product you&apos;re interested in is currently out of stock, please keep checking for updates. We are currently implementing a way for customers to sign up for notifications on a restock, so please check back soon!Thanks for writing to us. I hope it will be back in stock soon. We suggest signing up for our newsletter for updates about our new drops. Thank you Warmest Regards,Ray HassanColdie Support Team&#xA0;Name Best Bottle of The Year in 2020, 2021, &amp; 2022!Ranked INC 5000 Fastest Growing Companies in America&#xA0;Download The Coldest App for Android | Download The Coldest App for IOS |

How can I be notified about product restocks?

Yes, you can cancel your hydro subscription or any regular order before it has been shipped. If you wish to cancel your subscription or an erroneous order, please get in touch with our support team immediately. Once the cancellation is confirmed, we

Yes, you can cancel your hydro subscription or any regular order before it has been shipped. If you wish to cancel your subscription or an erroneous order, please get in touch with our support team immediately. Once the cancellation is confirmed, we will stop any future shipments and process any applicable refunds. It may take a few business days for the refund to reflect in your bank account.

Can I cancel my subcription or regular orders?

If you experience issues with the flip top, like a loose mouthpiece pulling bubbles or certain noises when drinking, try gently pushing the air valve with your finger or a pen from the top, without detaching it from the cap. This should loosen the ti

If you experience issues with the flip top, like a loose mouthpiece pulling bubbles or certain noises when drinking, try gently pushing the air valve with your finger or a pen from the top, without detaching it from the cap. This should loosen the tightness of the air valve and fix the issue. If problems persist, please reach out to our support team for further assistance.

What can I do if my Coldest bottle’s flip top is having issues or if the water bottle makes a noise when drinking?

Hello there,. We sincerely apologize for the inconvenience. Kindly provide your order number for verification purposes. Once verified, we will promptly send a replacement with a flip-top lid. If possible, please select a color from our available in-s

Hello there,We sincerely apologize for the inconvenience. Kindly provide your order number for verification purposes. Once verified, we will promptly send a replacement with a flip-top lid. If possible, please select a color from our available in-stock options.Wide Top (14oz-32oz-24oz-40oz-64oz And Limitless Bottle): <a href="https://coldest.com/products/flip-top-wide-mouth-lid-2-0-for-32-oz-and-64-oz" id="isPasted">https://coldest.com/products/flip-top-wide-mouth-lid-2-0-for-32-oz-and-64-oz</a>Standard &#xA0;Top (21oz and Gallon): <a href="https://coldest.com/products/standard-flip-top-mouth-lid-2-0-for-21-oz-and-1-gallon" id="isPasted">https://coldest.com/products/standard-flip-top-mouth-lid-2-0-for-21-oz-and-1-gallon</a>It is essential to follow the proper usage guidelines for the lid. Regards,Ray HassanColdie Support Team

Replacement Flip Top Lid

We apologize for this happening. Please confirm the order number, we'll look into it. We'll also arrange a replacement once verified. Please share your current shipping address as well. Thank you. Regards,. Ray Hassan. Coldie Support Team

We apologize for this happening. Please confirm the order number, we&apos;ll look into it. We&apos;ll also arrange a replacement once verified. Please share your current shipping address as well. Thank you Regards,Ray HassanColdie Support Team

Manufecture Defects Items

We're sorry to hear when customers do not receive their package as expected. We ask them to check with their local post office and give it an extra 5 business days, as sometimes tracking information may show an item as 'delivered' when it hasn't yet

We&apos;re sorry to hear when customers do not receive their package as expected. We ask them to check with their local post office and give it an extra 5 business days, as sometimes tracking information may show an item as &apos;delivered&apos; when it hasn&apos;t yet arrived. If after this period the package is still not received, we can look into it further.

Do you offer replacements or refunds if a package is not received?

Not all products come back into stock. New products drops arrive every Thursday at 9:45am. Most drops are limited edition, so we recommend if you see something you really like, don't wait.

Not all products come back into stock. New products drops arrive every Thursday at 9:45am. Most drops are limited edition, so we recommend if you see something you really like, don&apos;t wait.

When will out-of-stock items be available?

You can now cancel orders instantly, by logging in as a customer, go to your profile > your orders, and cancel the order.https://coldest.com/account/loginAs long as the order has not shipped yet, you can instantly cancel.  If the item has shipped alr

You can now cancel orders instantly, by logging in as a customer, go to your profile &gt; your orders, and cancel the order. <a href="https://coldest.com/account/login" id="isPasted">https://coldest.com/account/login</a> As long as the order has not shipped yet, you can instantly cancel. &#xA0; If the item has shipped already, you will have to return the item to get a refund. Use our return portal to quickly <a href="https://coldest.com/pages/returns">return an item.</a> Customers who wish to cancel their order can rest assured that we will handle their request promptly. An order cancellation will result in a refund, and the funds may take a few days to reflect in the customer&apos;s bank account.

How can I cancel my order?

Sorry you received a damaged item. Can you confirm you order #, and shipping address so I can replace it?

Sorry you received a damaged item. Can you confirm you order #, and shipping address so I can replace it?

What do I do if I receive a damaged item?

For registering a product for warranty, customers are advised to submit their order information through the provided link to cover lifetime warranty on manufacturer defects.

For registering a product for warranty, customers are advised to submit their order information through the provided link to cover lifetime warranty on manufacturer defects.

How can I register my product for a warranty?

For orders that include pre-ordered items, the entire order will ship together once the pre-ordered items are available. Customers will be notified via email when their order is shipped.

For orders that include pre-ordered items, the entire order will ship together once the pre-ordered items are available. Customers will be notified via email when their order is shipped. <ul><li>Some orders ship together with pre-order</li><li>Sometimes pre-orders ship by themselves (not always!) </li></ul>

What is the status of my order that includes pre-order items?

Should a customer receive the wrong item, we ensure to address the issue with our order fulfillment team and arrange for the correct item to be sent. We apologize for any inconvenience caused and value the opportunity to correct the error.

Should a customer receive the wrong item, we ensure to address the issue with our order fulfillment team and arrange for the correct item to be sent. We apologize for any inconvenience caused and value the opportunity to correct the error.

What happens if I receive the wrong item?

If a customer forgets to apply a discount code, we are unable to adjust the order from our end. However, you can instantly cancel the order in your profile when logged in and then you can then place a new order using the desired discount code.

If a customer forgets to apply a discount code, we are unable to adjust the order from our end. However, you can instantly cancel the order in your profile when logged in and then you can then place a new order using the desired discount code.

What should I do if I forgot to apply a discount code to my order?

Orders typically ship same business day (M-F) if placed by 3pm eastern. Our operation is closed for Christmas, Thanksgiving, other major federal recognized holidays.

Orders typically ship same business day (M-F) if placed by 3pm eastern. Our operation is closed for Christmas, Thanksgiving, other major federal recognized holidays.<ol><li>Some international orders as well as personalized orders may take a couple days to prepare.</li><li>&#xA0;Holiday season and peak seasons may affect fulfilment speeds.</li><li>Upon receiving an order, we ensure it is within the processing window and notify customers once it is ready to ship. Shipping dates, if known, are communicated, and customers are informed of any changes or developments regarding their orde</li></ol>

How long does it take for an order to ship?

We are thrilled that you are considering Coldest to accompany your active lifestyle! The Paracord handle is indeed compatible with our Wide Mouth Bottles, allowing you to easily carry them wherever your adventure takes you.

We are thrilled that you are considering Coldest to accompany your active lifestyle! The Paracord handle is indeed compatible with our Wide Mouth Bottles, allowing you to easily carry them wherever your adventure takes you.<ol><li>Works with all Sports Bottles: 24oz, 32oz, 40oz, 64oz</li><li>Works with all Limitless Bottles: 24oz, 36oz, 46oz </li></ol>

Do Coldest products work with accessories like sports bottle handles?

We understand how disappointing it can be to have a part of your Coldest product damaged. If you're experiencing issues with a part like a tumbler lid, simply reach out to us with your details, and we'll send out a replacement posthaste. Your satisfa

We understand how disappointing it can be to have a part of your Coldest product damaged. If you&apos;re experiencing issues with a part like a tumbler lid, simply reach out to us with your details, and we&apos;ll send out a replacement posthaste. Your satisfaction with our products is paramount.

How do I fix a chipped or damaged part of my Coldest product?

Experiencing difficulty with your straw cap can be easily addressed. Try giving the air valve—a small round opening above the cap—a gentle push with your finger or a pen, avoiding pushing the valve off the cap. This adjustment is not required before

Experiencing difficulty with your straw cap can be easily addressed. Try giving the air valve&#x2014;a small round opening above the cap&#x2014;a gentle push with your finger or a pen, avoiding pushing the valve off the cap. This adjustment is not required before every use; once done, its effect should persist. Occasionally, cutting the straw&apos;s bottom at a slight angle may also help, but this situation is rare and resolved without needing special tools. Should the problem persist, please reach out to us for support.

What should I do if I'm having trouble drinking from the bottle with the straw cap?

To maximize the cold retention of your Coldest bottle, we recommend filling it all the way to the top with ice, then adding water. Through our own testing, we've documented instances where our bottles kept water extremely cold for periods ranging bet

To maximize the cold retention of your Coldest bottle, we recommend filling it all the way to the top with ice, then adding water. Through our own testing, we&apos;ve documented instances where our bottles kept water extremely cold for periods ranging between 3 and 10 days. However, if you find that ice melts quickly or there&apos;s sudden condensation on the outside, this might indicate a compromised vacuum insulation. Do not worry&#x2014;just let us know, and we can discuss an exchange or a replacement to ensure you have the optimal Coldest experience.

What are some tips to ensure my Coldest bottle stays cold the longest?

In any unfortunate event of receiving a Coldest product that isn’t performing to our high standards, rest assured that we are committed to addressing the concern. Should you suspect a vacuum insulation issue due to ice melting swiftly or an external

In any unfortunate event of receiving a Coldest product that isn&#x2019;t performing to our high standards, rest assured that we are committed to addressing the concern. Should you suspect a vacuum insulation issue due to ice melting swiftly or an external condensation, please provide us with your order details, and we will explore the possibility of a replacement or an exchange to ensure your satisfaction.

How can I get a replacement for a defective or underperforming Coldest product?

Our Coldest water bottles are crafted with your health and environmental responsibility in mind. They are constructed from triple-walled, 18-8 stainless steel, a kitchen food-grade material that's free from toxins, lead, and BPA and also complies wit

Our Coldest water bottles are crafted with your health and environmental responsibility in mind. They are constructed from triple-walled, 18-8 stainless steel, a kitchen food-grade material that&apos;s free from toxins, lead, and BPA and also complies with FDA regulations. This durable design enables the maintenance of cold beverage temperatures for an extensive duration, or keeping your coffee warm for hours on end. These features collectively ensure a safe and enjoyable hydration experience.

What materials are used to make Coldest water bottles?

If your Coldest bottle has developed an unusual rattle, please inform us. While this is an uncommon occurrence and it's not indicative of the product's function or ability to perform, we understand you may have concerns. Transparency in these rare in

If your Coldest bottle has developed an unusual rattle, please inform us. While this is an uncommon occurrence and it&apos;s not indicative of the product&apos;s function or ability to perform, we understand you may have concerns. Transparency in these rare instances is our policy, and we assure you that it will not impact the quality of the bottle&#x2019;s performance. Please share your experience; we value your feedback deeply.

How do I address a rattle within my Coldest water bottle?

Our products are intended to last, and rusting is certainly not expected. If you notice any rusting, especially in a short time frame, this could be a sign that the product is not up to our standard. Please initiate the return process through our Ret

Our products are intended to last, and rusting is certainly not expected. If you notice any rusting, especially in a short time frame, this could be a sign that the product is not up to our standard. Please initiate the return process through our Return Portal, and notify us once the package is with the carrier so that we can promptly arrange for a suitable replacement. Regards,Ray HassanColdie Support Team

What should I do if I received a Coldest mug that seems to rust?

We take pride in the design and engineering of our products, including the straw and cap mechanism. If you're finding the effort to drink through the straw excessive or notice leaks, we have a simple fix. Adjusting the air valve should resolve the is

We take pride in the design and engineering of our products, including the straw and cap mechanism. If you&apos;re finding the effort to drink through the straw excessive or notice leaks, we have a simple fix. Adjusting the air valve should resolve the issue; however, for some unique cases, a trim to the bottom of the straw may be advised. All these solutions are crafted to be easy, requiring no tools. We&#x2019;re always standing by to ensure your Coldest products meet your needs and expectations.

Can the straw or cap design affect the drinking experience in Coldest products?

Go to your login page, and click "Forgot Password"https://coldest.com/account/login

Go to your login page, and click &quot;Forgot Password&quot; <a href="https://coldest.com/account/login" id="isPasted">https://coldest.com/account/login</a>

Can't login

Currently it is not possible to do personalization on the Coldest App. You will want to use the website, Coldest.com if you want to personalize your order.

Currently it is not possible to do personalization on the Coldest App. You will want to use the website, <a href="//Coldest.com">Coldest.com</a>&#xA0;if you want to personalize your order.

No personalization on the App

No (technically yes) but we do NOT recommend you put it in the washing machine. Do to some washing machines being extremely hot, we recommend you always hand wash with warm water and soap

No (technically yes) but we do NOT recommend you put it in the washing machine. Do to some washing machines being extremely hot, we recommend you always hand wash with warm water and soap