Still Have Questions? Send an email or Live chat to our customer experience team!

Private Policy

Returns

Create Ticket

Shop

COLDEST

<p>Sorry you received a damaged item. Can you confirm you order #, and shipping address so I can replace it?</p>

Sorry you received a damaged item. Can you confirm you order #, and shipping address so I can replace it?

What do I do if I receive a damaged item?

Stay hydrated with Coldest Handle Bottle

How to Clean Your Water Bottles

Hi, I wanted to know to personalize a cup does it have to be US alphabet?

Water Bottle

*Pre-order Transparent Disclaimer:

Pre-Order Disclaimer & Cancellations

Coldest Products

What payment options are available?

Didn't receive an order confirmation email after checking out?

Checkout

Can I use multiple discount codes?

Where do I enter my discount code?

Are there exclusions to discount codes?

Coupon & Gift Cards

Payment

Shipping Updates & FAQ

Returns & exchanges

Changes & cancellations

Pre-Order

Do you ship internationally?

International Shipping

Shipping

Loyalty program

How to Join the Coldest VIP!

Do my VIP rewards or discount codes expire?

Rewards

Our story

Company

Do you have any tips on how to promote?

Do I get a personal promo-code to give to my following?

How do I change my paypal address?

Is there an age requirement so be Sponsored?

Disclosures 101 for Influencers - FTC Guidance

Ambassador

Can I use Linktree for my referral link?

Can I Use my referral Link to direct traffic to other pages and not just to COLDEST.com?

How many days it will take to deliver my Coldest Bottle?

Does the bottle need to be in the entire video?

Can I have other sponsorship at the same time?

Do I need to mention the bottle?

After someone goes through my referral link, how long will it be between click and conversion to receive commission?

Can you use multiple gift cards at checkout?

Can I use the bottle for other beverages?

How long can you use my video?

Can I post on other platforms using my other social media accounts?

How can I follow-up my payment?

Can I use the bottle for hot beverages?

So, are you going to send me gallons of cold water?

Can I just continue posting after the 7 videos and earn the flat fee salary again?

What are the products included in the sponsorship?

When can you ship outside United States?

Do you have a number/direct line so we can talk through the call?

Is there a minimum age to be Sponsored?

Can I have other sponsorship at the same time? copy

Sponsorship Program

Coldest Shopping Guarantee

Why is my order not returnable?

Warranty

What size should I buy?

Can I cancel my order?

Ordering

What is the shipping policy?

Do you ship overseas?

Shipping, Returns & Exchanges

Frequently Asked Questions

Access To Our Mobile App

Coldest Mobile App

What should I do if I received an without Engrave order?

How do I request a replacement for a damaged or defective product?

What should I do if my order is delayed and I haven't yet received it?

Can I return a product and how?

How can I be notified about product restocks?

Can I cancel my subcription or regular orders?

What can I do if my Coldest bottle’s flip top is having issues or if the water bottle makes a noise when drinking?

Replacement Flip Top Lid

Manufecture Defects Items

Do you offer replacements or refunds if a package is not received?

When will out-of-stock items be available?

How can I cancel my order?

How can I register my product for a warranty?

What is the status of my order that includes pre-order items?

What happens if I receive the wrong item?

What should I do if I forgot to apply a discount code to my order?

How long does it take for an order to ship?

Do Coldest products work with accessories like sports bottle handles?

How do I fix a chipped or damaged part of my Coldest product?

What should I do if I'm having trouble drinking from the bottle with the straw cap?

What do I do if I receive a damaged item?Updated a year ago