Still Have Questions? Send an email or Live chat to our customer experience team!

Private Policy

Group Custom Engraving

Returns

COLDEST

Become a memberWith more ways to unlock exciting perks, this is your all-access pass to exclusive rewards.Ice CubesEarn more Ice Cubes for different actions, and turn those Ice Cubes into awesome rewards!ReferralsReward your friends and claim your own when they make a purchase<a href="https://coldest.com/pages/vip" rel="noopener noreferrer" target="_blank">Join VIP Now</a>

Information about rewards and loyalty program.

Loyalty program

Rewards

Stay hydrated with Coldest Handle Bottle

How to Clean Your Water Bottles

Water Bottle

Coldest Products

What payment options are available?

Didn't receive an order confirmation email after checking out?

Checkout

Can I use multiple discount codes?

Where do I enter my discount code?

Are there exclusions to discount codes?

Coupon & Gift Cards

Payment

Shipping Updates & FAQ

Returns & exchanges

Changes & cancellations

Do you ship internationally?

International Shipping

Shipping

How to Join the Coldest VIP!

Do my VIP rewards or discount codes expire?

Our story

Company

Just joined, what do I do?

How do I change my referral link?

Do you have any tips on how to promote?

What are the benefits of joining the annual subscription?

Do I get sent a bottle?

Do I get a personal promo-code to give to my following?

How do I change my paypal address?

Are annual memberships refundable?

Can I get another bottle for free?

Are monthly memberships refundable?

I paid for a 3 month membership, but was charged more than I expected.

How do I cancel recurring billing from automatically charging my account for the next period of membership?

Is there an age requirement so be Sponsored?

Disclosures 101 for Influencers - FTC Guidance

Ambassador

Can I choose the size & color of my bottle?

Can I use Linktree for my referral link?

Can I Use my referral Link to direct traffic to other pages and not just to COLDEST.com?

How many days it will take to deliver my Coldest Bottle?

Does the bottle need to be in the entire video?

Can I have other sponsorship at the same time?

Do I need to mention the bottle?

Do I have to complete the 7 posts within 1 month?”

After someone goes through my referral link, how long will it be between click and conversion to receive commission?

How will I receive my payment?

Can you use multiple gift cards at checkout?

Can I use the bottle for other beverages?

I don’t have PayPal. Can I use Cash App?

How long can you use my video?

Can I post on other platforms using my other social media accounts?

How can I follow-up my payment?

Can I use the bottle for hot beverages?

So, are you going to send me gallons of cold water?

When are you going to send me the payment before or after I completed the 7 posts?

Can I just continue posting after the 7 videos and earn the flat fee salary again?

What are the products included in the sponsorship?

When can you ship outside United States?

Do you have a number/direct line so we can talk through the call?

Is there a minimum age to be Sponsored?

Sponsorship Program

Coldest Shopping Guarantee

Warranty

What size should I buy?

Can I cancel my order?

Ordering

What is the shipping policy?

Do you ship overseas?

Shipping, Returns & Exchanges

Frequently Asked Questions

Access To Our Mobile App

Coldest Mobile App

What should I do if I received an incomplete order?

How do I request a replacement for a damaged or defective product?

What should I do if my order is delayed and I haven't yet received it?

Can I return a product and how?

How can I be notified about product restocks?

Can I cancel my subcription or regular orders?

What can I do if my Coldest bottle’s flip top is having issues or if the water bottle makes a noise when drinking?

How long does the warranty last for Coldest bottles, and what happens if the vacuum insulation fails?

Loyalty programUpdated a year ago